What happens after I place my order?
Orders will be posted in 1 - 5 business days from placing your order.
International customers are responsible for all duty and custom fees.

Can I upgrade my postage?
Postage upgrades are available for most items. UK post is sent 2nd class as standard but upgrades to 1st class and 1st class signed are available. All international orders are sent International Standard and upgrades to tracked and or signed are available.

A tracking number is only available if you purchase tracking at checkout.

How long will it take for my order to arrive?

UK Orders:
2nd class - estimated time of arrival is 3 working days after the item is marked as posted.
1st class - estimated time of arrival is the next working day after the item is marked as posted.

International Orders:
Europe - estimated time of arrival is 3 - 5 working days after the item is marked as posted.
Everywhere else - estimated time of arrival is 5 - 7 working days after the item is marked as posted.

I cannot guarantee delivery times.

What happens if my item has not arrived in the above time frame?

UK
If it has been 10 working days after the item should have arrived (see above for estimated arrival times) please send me a message to receive a refund or to have the items resent.

Europe
If it has been 20 working days after the item should have arrived (see above for estimated arrival times) please send me a message to receive a refund or to have the items resent.

Everywhere else
If it has been 25 working days after the item should have arrived (see above for estimated arrival times) please send me a message to receive a refund or to have the items resent.

If your order has not arrived please contact me. If you have purchased tracking I should have given you a tracking number when it was marked as dispatched.

I want to purchase a bulk order or wholesale, do you offer discounts?
Yes, please contact me.

Do you offer custom orders?
Yes I do. I offer 100% custom portraits.